Diagnostics Tools

Pinpoint the cause of slow speeds, dropouts, and buffering with these simple, web-based tests.

Before You Start

A few simple tests help us determine if the issue is with your ISP, your router, your Wi-Fi coverage, or a specific device.

Test Wired vs Wi-Fi: If possible, plug a laptop directly into the router. If wired is perfect but Wi-Fi is poor, the issue is likely coverage or interference.
Test at Different Times: Run tests in the morning and evening. Peak-time slowdowns often point to ISP congestion.
Take Screenshots: Preserving the exact results, server, and latency helps us diagnose much faster.

Simple, safe, and effective tools for non-technical users.

Checks streaming-style download performance and 'bufferbloat' (latency under load). Essential for video buffering issues.

The industry standard for raw throughput. Always choose a nearby server (Dubai/UAE) for consistent benchmarks.

Provides detailed data on jitter and packet loss—the primary causes of choppy audio and dropped video calls.

Check your connection stability over time.

ping 1.1.1.1 -n 20

Look for Packet Loss (should be 0%) and spikes in time (ms).

ping -c 20 1.1.1.1

Consistent times under 20ms are ideal for local UAE servers.

Copy and paste this template into WhatsApp or Email to help us help you faster.

Name:
Location:
ISP (Du / Etisalat):
Package Speed:
Router/Wi-Fi Model:
Problem Summary:
When it's worst:
Tests Performed (Attach Screenshots):

Extra diagnostics for managed systems.

If you use UniFi or Firewalla, you can provide even more detail:

UniFi: Check the WAN status in UniFi Network and generate a 'Support File' from System Settings.
Firewalla: Check the app home screen for packet loss alerts or ISP outages.

For a full step-by-step guide, see our Network Diagnostics page.

Send us your screenshots and the copied template for faster resolution.