Diagnostics Tools

Pinpoint the cause of slow speeds, dropouts, and buffering with these simple, web-based tests.

Before You Start

A few simple tests help us determine if the issue is with your ISP, your router, your Wi-Fi coverage, or a specific device.

Test Wired vs Wi-Fi: If possible, plug a laptop directly into the router. If wired is perfect but Wi-Fi is poor, the issue is likely coverage or interference.
Test at Different Times: Run tests in the morning and evening. Peak-time slowdowns often point to ISP congestion.
Take Screenshots: Preserving the exact results, server, and latency helps us diagnose much faster.

Simple, safe, and effective tools for non-technical users.

Checks streaming-style download performance and 'bufferbloat' (latency under load). Essential for video buffering issues.

The industry standard for raw throughput. Always choose a nearby server (Dubai/UAE) for consistent benchmarks.

Provides detailed data on jitter and packet loss—the primary causes of choppy audio and dropped video calls.

Check your connection stability over time.

Windows (Command Prompt)

ping 1.1.1.1 -n 20

Look for Packet Loss (should be 0%) and spikes in time (ms).

macOS (Terminal)

ping -c 20 1.1.1.1

Consistent times under 20ms are ideal for local UAE servers.

Copy and paste this template into WhatsApp or Email to help us help you faster.

Information Template

Name:
Location:
ISP (Du / Etisalat):
Package Speed:
Router/Wi-Fi Model:
Problem Summary:
When it's worst:
Tests Performed (Attach Screenshots):

Extra diagnostics for managed systems.

If you use UniFi or Firewalla, you can provide even more detail:

UniFi: Check the WAN status in UniFi Network and generate a 'Support File' from System Settings.
Firewalla: Check the app home screen for packet loss alerts or ISP outages.

For a full step-by-step guide, see our Network Diagnostics page.

Schedule a consultation or site survey to discuss your requirements