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Diagnostics tools

Use this page to work through the most common checks before you contact support. The goal is to rule out simple browser, device, network, and session problems as quickly as possible.

DiagnosticsTroubleshootingBrowser checksSupport handoff
Start with the introLearn how to navigate the knowledge base and collect the right details.Browse by categoryJump to the main topic groups and choose the path that fits your issue.Contact supportShare the steps you tried so the support team can help faster.

Start with these checks

These steps are grouped by the most common sources of support issues. Pick the path that best matches what you are seeing.

Start with these checks

Browser and device checks

Confirm the browser version, refresh state, extensions, and device settings before escalating.

View guide

Network and connectivity

Look for local connectivity issues, blocked requests, VPN interference, or unstable service access.

View guide

Account and session issues

Check sign-in state, permissions, stale sessions, and anything that could prevent the app from loading.

View guide

Related reading

Related reading

What to collect before you ask for helpCapture the page, device, browser, and any error text so the issue is easier to reproduce.Where to look for common category guidanceUse the category index to find the topic that best matches the problem you are seeing.Start with the main troubleshooting flowFollow the diagnostics path first so you can rule out the fastest fixes before escalating.

Need a hand?

Still stuck?

If the checks above do not resolve the issue, send the details you collected so the support team can continue from there.

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