Support intake for existing systems
Expert support for WiFi, AV, networking and smart home systems — even if we didn’t install them. We’ll diagnose the issue, recommend the best solution and get your system running at its best.
If it is urgent, call +971 58 583 8196 or use WhatsApp for the fastest response.
To give you faster, more accurate support, our intake helps us understand your system before our engineers connect. All information is kept confidential.
Work through these simple steps so we can understand your issue better and match you with the right solution, engineer and next steps.
Fill in a few details about your system and the issue you’re experiencing.
Share clear photos or videos so we can see what’s happening on-site.
Complete a few basic steps to help narrow down the problem while you wait for our review.
Once we receive your information, we’ll review it and get back to you with the best next step.
Transparent pricing for diagnosis, support and hardware. We only recommend solutions you need, with no hidden fees.
AED 500
On-site visit to your location, system assessment, issue diagnosis and quote for next steps.
AED 350/hr + VAT
Per hour rate for fixes, system configuration, and on-site or remote support.
Charged at cost price. Includes:
Our support work is documented clearly and backed by the warranty terms relevant to the hardware and workmanship involved.
If you need us to continue troubleshooting, send the results of the checklist with a concise summary of the issue.
Yes. We can provide best-effort support for existing WiFi, AV, networking and smart home systems, including systems installed by others. If the issue relates to third-party hardware, existing cabling or previous workmanship, we’ll explain the limits clearly before proceeding.
We usually need your location, the affected system, device brands or models, a short description of the issue, photos of the equipment, screenshots of any errors and details of any recent changes.
Response time depends on current engineer availability, location and urgency. For urgent issues, WhatsApp or call us so we can confirm the fastest available option.
Yes, where possible. Some configuration or diagnostic issues can be reviewed remotely, but cabling faults, coverage issues, hardware failures and some AV or smart home faults may require an on-site visit.
Pricing depends on whether the work is remote or on-site, the time required, the type of system, and whether parts or replacement hardware are needed. We’ll explain likely costs before proceeding where possible.
Yes. For suitable systems, we can provide ongoing support through a maintenance arrangement or annual maintenance contract, especially where the system includes existing third-party hardware.
Share your system details and we’ll get back to you with the best solution.
