Support intake for existing systems
Use this guided first-pass checklist to confirm internet line status, hardware health, restart order, and affected devices before deeper diagnostics are required.
If the issue is urgent, call +971 58 583 8196 or use WhatsApp for the fastest response.
This page helps you rule out line problems, modem faults, restart order issues, and simple configuration mistakes before you escalate to diagnostics or on-site support.
Follow these steps in order. The sequence matters because many WiFi and network faults can be isolated before deeper diagnostics are required.
If devices cannot reach the internet even when connected directly to the ISP router, the issue is upstream, not your WiFi system.
If the modem appears offline, the issue is upstream of the WiFi system. Contact your ISP before requesting WiFi support.
This resolves many connectivity issues. Allow 3–5 minutes for each device to fully boot before testing.
Speed tests in apps often show theoretical maximums, not real-world performance. Focus on whether devices can connect and browse normally.
Common causes include children changing router settings, ISP firmware updates, or accidental resets during cleaning.
At this point, move next to diagnostics or contact us with the troubleshooting steps already completed.
This page is a checklist and triage asset. Pricing matters only if the issue needs chargeable support after these first checks.
AED 500
Initial site visit, incl. VAT
AED 350/hr + VAT
Charged by the hour
+100%
Weekends, holidays, and 7 PM – 8 AM
Covered in line with the hardware and workmanship involved.
If you need us to continue troubleshooting, send the results of the checklist with a concise summary of the issue.
Start with the line check, modem status, and restart order. If the issue remains unclear after those steps, move to diagnostics or contact support with the results you collected.
No. Power cycle the devices in the order shown on the page so the modem comes back fully online before the WiFi nodes do.
Send your name, property location, what is not working, when the issue started, and any screenshots or photos of app warnings, routers, racks, or error screens.
Escalate if the problem affects multiple devices or rooms, keeps returning after the basic checks, or needs deeper diagnostics or on-site support.
No. It is useful for AV, smart home, and wider technology support too, especially when there is a router, controller, or network dependency in the setup.
If devices cannot reach the internet even when connected directly to the ISP router, the issue is upstream and you should contact the ISP before escalating to WiFi support.
If this first-pass triage does not resolve the problem, move next to diagnostics or send us the results for escalation.
