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Overview

This policy explains how Hurst First WiFi & AV Solutions collects, uses, and protects information when you visit our website or request services in the UAE.

Information we collect

Information you provide

• Contact details when you submit a form, request a consultation, or contact support.
• Project details you share about your property, requirements, or equipment.
• Communications you send to us by email, WhatsApp, or phone.

Information collected automatically

• Basic usage data about how visitors navigate the site (for example, pages viewed and general device details).
• We use Rybbit analytics, which is cookieless and does not rely on cookies to track visitors.

How we use information

• Respond to enquiries and provide quotes, diagnostics, or support.
• Plan and deliver installations, maintenance, and follow-up services.
• Improve our website content, navigation, and service information.
• Maintain records required for operational, tax, or legal purposes.

Legal basis for processing

We process personal data to:

• Perform a contract or take steps at your request before entering a contract.
• Comply with legal obligations.
• Pursue legitimate interests (for example, improving services and site performance).
• With consent, where required for specific communications.

Sharing and disclosure

We do not sell personal data. We may share limited data with:

• Service providers who help operate our website, analytics, or communications.
• Install and support partners involved in delivery when required.
• Authorities or regulators when legally required.

International transfers

Some service providers may process data outside the UAE. Where this happens, we take steps to ensure appropriate safeguards are in place.

Data retention

We keep personal data only as long as needed to deliver services, meet legal obligations, or resolve disputes.

Your choices and rights

You can request access, correction, or deletion of your personal data, subject to legal requirements. To make a request, contact us using the details below.

Cookies and analytics

We use Rybbit for cookieless analytics to understand general site usage. This does not involve setting tracking cookies for analytics.

Contact

If you have questions about this policy or your data, contact us:

• Contact form
• support@hurst-first.com

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.