IPTV & TV Streaming
Streaming services and IPTV are the most common source of support requests. However, many issues are outside of our control. This guide explains what we can support and how to improve reliability.
What We Can and Can't Support
Clear boundaries on our support for streaming services.
- Local network stability and bandwidth
- Wired infrastructure to TV locations
- Router-level VPN configuration
- DNS optimization for streaming
- Hardware setup (Apple TV, Shield, etc.)
- Third-party IPTV subscription issues
- Content availability or blackouts
- ISP-level international throttling
- App-specific bugs or crashes
- Illegal or unlicensed streaming services
Troubleshooting Flow
Follow these steps before requesting a support visit.
- Check other apps: Is it just one app buffering, or all of them?
- Check other devices: Is the issue happening on all TVs or just one?
- Run a speed test: Use fast.com to check international bandwidth.
- Restart the app: Force close and reopen the streaming application.
- Check VPN status: If using a VPN, ensure it is connected and the server location is correct.
If the issue persists across multiple apps and devices, the problem is likely your internet connection or local network. If it's just one app, the problem is likely with that specific service provider.
Improving Reliability
Our recommendations for a stable streaming experience in the UAE.
Wired Ethernet
Always use a wired connection for your primary TV or streaming box.
Premium Hardware
Use high-quality devices like Apple TV 4K or NVIDIA Shield for better app stability.
Router-Level VPN
A VPN configured at the router level provides a more stable connection than app-based VPNs.
Proper DNS
Optimized DNS settings can significantly reduce initial connection times and buffering.
Support Pricing & Warranty
We keep pricing clear and consistent so you know what to expect.
- Initial callout: AED 500 + VAT
- Labour: AED 350 per hour + VAT (charged by the hour)
- Out of hours: 200% labour rate (weekends, holidays, and 7 PM - 8 AM)
If the issue is resolved remotely, we will always do that first.
Warranty (Systems We Supply)
Where we supply the hardware, we provide a 12-month workmanship warranty (unless stated otherwise) and assist with manufacturer warranty claims.
Client-Provided Hardware
If the issue relates to hardware that we did not supply:
- Support is provided on a best-effort basis.
- We may recommend replacement rather than prolonged troubleshooting.
- We cannot warranty third-party equipment, existing cabling, or prior workmanship.
Having streaming issues?
We can optimize your network and routing to ensure the best possible streaming experience.