Support & Maintenance for Your Home Systems
Diagnostics-first support and AMC options to keep systems stable and predictable long-term.
Need help right now?
Start with our diagnostics tools to identify common issues before booking a site visit.
Choose Your Support Level
From one-off fixes to comprehensive annual maintenance contracts.
Remote Diagnostics
Fast resolution for software and configuration issues.
- Network health check
- Firmware updates
- Remote rebooting
On-site Support
Physical repairs, cable testing, and hardware replacement.
- Hardware troubleshooting
- Cable re-termination
- System optimization
Maintenance Plans (AMC)
Proactive care to prevent issues before they happen.
- Scheduled health checks
- Priority response
- Discounted hardware
Our Support Process
A structured approach to getting your system back on track
Diagnostics
We start with remote tools to identify the root cause of the issue.
Triage
We determine if a remote fix is possible or if a site visit is required.
Resolution
We perform the necessary repairs or configuration changes.
Verification
We test the system thoroughly to ensure long-term stability.
Common Questions
Do you support systems installed by others?
Yes, we can assist with many third-party setups, though we're best positioned to support systems we've designed and installed.
How quickly can you respond?
Remote diagnostics often start within hours. On-site visits are typically scheduled within 24-48 hours depending on urgency.
What is an AMC?
An Annual Maintenance Contract provides proactive system health checks and priority support response for a fixed annual fee.
Need Support for Your System?
Start diagnostics first to speed up resolution and reduce unnecessary visits