Support & Maintenance for Your Home Systems
Diagnostics-first support and AMC options to keep systems stable and predictable long-term.
Need help right now?
Start with our diagnostics tools to identify common issues before booking a site visit.
Choose Your Support Level
From one-off fixes to comprehensive annual maintenance contracts.
Remote Diagnostics
Fast resolution for software and configuration issues.
- Network health check
- Firmware updates
- Remote rebooting
On-site Support
Physical repairs, cable testing, and hardware replacement.
- Hardware troubleshooting
- Cable re-termination
- System optimization
Maintenance Plans (AMC)
Proactive care to prevent issues before they happen.
- Scheduled health checks
- Priority response
- Discounted hardware
Our Support Process
A structured approach to getting your system back on track
Diagnostics
We start with remote tools to identify the root cause of the issue.
Triage
We determine if a remote fix is possible or if a site visit is required.
Resolution
We perform the necessary repairs or configuration changes.
Verification
We test the system thoroughly to ensure long-term stability.
Common Questions
Do you support WiFi and smart home systems you did not install?
Yes, we can assist with many third-party setups after an assessment. However, we require an Annual Maintenance Contract (AMC) for ongoing support of systems we didn't install. This ensures we can maintain proper documentation and provide reliable service.
How quickly can you respond to support requests in Dubai?
Remote diagnostics often start within hours of your request. On-site visits are typically scheduled within 24-48 hours depending on urgency. AMC clients receive priority response with guaranteed SLAs as fast as 4 hours for Premium tier.
What is an AMC and why do I need one?
An Annual Maintenance Contract (AMC) provides proactive system health checks, priority response, firmware management, and preferred hardware pricing for a fixed annual fee. AMC ensures your systems are maintained before problems occur and gives you predictable support costs.
How much does an AMC cost?
AMC plans start from AED 2,000/year for Essential (apartments), AED 4,000/year for Professional (villas), and AED 7,500/year for Premium (large properties or business-critical systems). Each tier includes different visit allowances and response time guarantees.
Can you fix my WiFi remotely?
Many issues can be resolved remotely—configuration problems, firmware updates, network optimization, and reboots. We start with remote diagnostics to identify the issue. If physical intervention is needed (hardware failure, cabling issues), we schedule a site visit.
What should I try before contacting support?
Start with our online diagnostics tools and quick fixes guides. Common solutions include rebooting your router, checking ISP status, and verifying cable connections. These steps often resolve issues immediately and help us diagnose faster if you do need support.
Do you provide support outside business hours?
Standard support is available during business hours (Sunday-Thursday). AMC clients can arrange extended support coverage. Emergency support for critical issues can be arranged on a case-by-case basis with associated call-out fees.
What does a site visit cost?
Site visits for non-AMC clients are charged at standard rates plus any parts required. AMC clients have included visits (4-12 per year depending on tier) with no additional call-out charges. We provide quotes before any chargeable work.
Can you update firmware on my devices?
Yes. We manage firmware updates as part of AMC or during support visits. We test updates before deploying and schedule them during low-usage periods to avoid disruption. Some updates require on-site presence; others can be done remotely.
What happens if my equipment fails?
We diagnose the failure and advise on replacement options. Equipment under manufacturer warranty may be replaced at no cost. AMC clients receive preferred pricing on replacement hardware (5-10% off depending on tier). We keep common spares in stock for faster resolution.
Need Support for Your System?
Start diagnostics first to speed up resolution and reduce unnecessary visits