Support Checklist for Existing WiFi and Network Systems
Best used after initial support intake and quick fixes, when you need a clearer first-pass check of internet line, hardware status, restart order, and affected devices.
Use this guided checklist to rule out the most common WiFi and network faults before escalating to deeper diagnostics or booked support.
What comes after this checklist?
If the issue is still unclear after these ordered checks, move next to network diagnostics for deeper fault isolation, then contact support with the results you gathered here.
Step 3: Follow the ordered support checklist
Follow these steps in order. This page owns the fuller ordered first-check sequence inside the support journey, sitting after intake and quick fixes but before deeper diagnostics. Most issues resolve at steps 1-3.
Confirm the Internet Line
- Check if phones or laptops can access the internet
- If nothing works, contact your ISP first (DU / Etisalat)
- Ask if there are outages or line issues
Check the ISP Modem / ONT
- Confirm power is on
- Check normal status lights are present
- No red or alarm lights showing
Restart in the Correct Order
- Power off all WiFi nodes
- Restart the ISP modem and wait until fully online
- Power on the main WiFi node
- Power on remaining nodes
Check the App (If Applicable)
- Confirm all nodes show online
- Look for obvious warnings
- Do not assume low-speed numbers indicate a fault
Check for Self-Inflicted Issues
- Device prioritization or QoS enabled
- Recently changed ISP settings
- Power outage or brief electricity cut
- Someone factory reset a device unintentionally
Still Having Issues?
- Note which devices are affected
- Document when the issue started
- Check if it is all devices or specific ones
Support Pricing & Warranty
This page is a checklist and triage asset. Pricing matters only if the issue needs chargeable support after these first checks.
Initial callout
Initial site visit (incl. VAT)
- Basic diagnosis
- First hour on-site
Labour
+ VAT (charged by the hour)
- Standard troubleshooting
- Offsite support if remote
Out of hours
labour rate (weekends, holidays, and 7 PM - 8 AM)
- Emergency response
- Priority handling
Warranty (Systems We Supply)
Where we supply the hardware, we provide a 12-month workmanship warranty (unless stated otherwise) and assist with manufacturer warranty claims.
Client-Provided Hardware
Support is provided on a best-effort basis. We cannot warranty third-party equipment, existing cabling, or prior workmanship.
Still having issues after the checklist?
If this fuller first-pass triage did not resolve the problem, move next to diagnostics for deeper network-focused checks or send us the results for escalation.