Annual Maintenance Contracts (AMC)
Reliable, professional ongoing support for your Wi-Fi, AV, and smart home systems. Priority support, proactive maintenance, and predictable annual costs — for systems that actually stay reliable.
Why should I use an AMC?
Modern technology isn’t “set and forget”. Firmware updates, software changes, new devices, and evolving requirements all mean that Wi-Fi, AV, and smart home systems need ongoing care to stay reliable, secure, and performing as intended. Hurst First’s Annual Maintenance Contracts (AMCs) replace reactive callouts with a structured, long-term support relationship — giving you priority access, proactive maintenance, and predictable costs.
Why Ongoing Support Matters
Even the best-designed systems degrade over time without proper maintenance.
- Respond faster when issues arise
- Proactively plan firmware and software updates
- Retain system documentation and configuration history
- Optimise performance as your needs change
- Support integrations and adjustments without starting from scratch
For our clients, this means:
- Fewer issues and faster resolution
- No need to re-explain your system every time
- Predictable annual support costs
- A support partner who already knows your setup
When Is an AMC Required?
An active Hurst First AMC is required for any system that includes:
- Existing or previously installed hardware
- Developer-installed systems
- Third-party Wi-Fi, AV, or smart home equipment
This ensures we can support your system responsibly, safely, and to a professional standard.
For systems fully supplied and installed by Hurst First, an AMC is optional but strongly recommended.
Without an active AMC, we are unable to provide ongoing support for third-party or mixed systems.
Choose the Right Level of Ongoing Support
Select the AMC tier that best matches your system size, usage, and expectations.
| Feature | Essential | Professional | Premium |
|---|---|---|---|
| Ideal for | Apartments & small systems | Villas & multi-system homes | Large villas & mission-critical systems |
| Annual Cost | From AED 2,000 + VAT | From AED 4,000 + VAT | Pricing on request |
| Remote Support | ✔ Included | ✔ Priority | ✔ 24/7 emergency |
| On-Site Support | — | ✔ Included (tier-based) | ✔ Included |
| Response Target | 48 hours | 24 hours | 4 hours |
| System Documentation | ✔ Included | ✔ Included | ✔ Included |
| Firmware & Software Updates | ✔ Included | ✔ Proactively planned | ✔ Proactively managed |
| System Health Checks | — | ✔ Periodic | ✔ Regular |
| Integration Assistance | ✔ Included | ✔ Included | ✔ Included |
| Proactive Optimisation | — | ✔ Included | ✔ Advanced |
| Monitoring | — | — | ✔ Included |
| Hardware Discount | 5% | 7.5% | 10% |
| Upgrade Flexibility | ✔ | ✔ | ✔ |
| Priority Level | Standard | High | Highest |
Response targets apply during standard support hours and may vary depending on issue severity and access.
Ideal for smaller systems needing reliable professional backup
Our most popular option for villas and multi-room homes
Tailored coverage for large or mission-critical systems
Supporting Existing or Third-Party Systems
If your system was installed by another company, we’re happy to take it on — but we do so in a structured way to protect both you and us.
Before activating an AMC, we carry out an Initial Assessment to understand the system and identify any risks.
Initial Assessment Box
- On-site system and infrastructure evaluation
- Identification of limitations or required remedial works
- Written assessment report
Assessment Fee: AED 500 + VAT
(Fully refunded if you proceed with an AMC)
Outcomes
- Accepted for support
- Accepted subject to minor remedial works
- Declined if the system cannot be supported responsibly
Preferred Pricing for AMC Clients
Clients with an active AMC benefit from preferred pricing on new hardware supplied by Hurst First during the AMC term:
- Essential Support: 5% discount
- Professional Support: 7.5% discount
- Premium Support: 10% discount
Discounts apply to new hardware supplied by Hurst First, subject to minimum project value and AMC terms.
Thinking About an Upgrade?
Many clients start with an AMC to stabilise an existing system, then later upgrade to a fully Hurst First–designed solution.
Where applicable, part of your AMC value may be credited toward a new project if you upgrade within the AMC term (subject to timing and scope).
Talk to Us About Support
We’ll always recommend the minimum level of cover required to support your system properly — nothing more. If you’re unsure which AMC tier is right for your system, we’ll give honest guidance.