Annual Maintenance Contracts (AMC)
At Hurst First, we believe great systems deserve great ongoing support. Our AMC plans are designed to keep your systems running reliably, securely, and at peak performance.
What is an Annual Maintenance Contract?
An Annual Maintenance Contract (AMC) provides structured, ongoing support for your Wi-Fi, AV, and smart home systems. Rather than reactive, one-off visits, AMC ensures your system is monitored, maintained, and optimised over time.
Technology evolves constantly — firmware updates, app changes, and new devices can all impact system stability. AMC clients benefit from proactive care, priority support, and predictable annual costs.
When is AMC required?
- Mandatory for any system involving existing, developer-installed, or third-party hardware
- Optional (but recommended) for systems fully supplied and installed by Hurst First
Without an active AMC, Hurst First will not proceed with commissioning, integration, or ongoing support for third-party or mixed systems.
Key Benefits
- Priority response and faster resolution
- Proactive firmware and system health planning
- Remote and on-site support (tier dependent)
- System documentation and configuration tracking
- Preferred pricing on new hardware during the AMC term
AMC Support Tiers
Choose the right level of care based on your system, usage, and expectations.
Essential Support
Responsive professional assistance for simple systems. Ideal for apartments.
- Up to 4 on-site support visits
- Remote support included
- 48-hour response target
- System documentation retention
- Professional troubleshooting
Professional Support
Increased coverage and priority for multi-system homes. Designed for villas.
- Up to 8 on-site support visits
- Priority remote support
- 24-hour response target
- Quarterly remote health checks
- Proactive firmware planning
Premium Support
Highest priority and proactive monitoring for large villas or business-critical systems.
- Up to 12 on-site support visits
- Priority remote support
- 4-hour response SLA
- Quarterly on-site health checks
- Proactive system management
- Ongoing firmware planning
Preferred Pricing
Active AMC clients benefit from preferred hardware pricing when purchasing new equipment supplied by Hurst First.
| AMC Tier | Hardware Discount |
|---|---|
| Essential | 5% off new hardware |
| Professional | 7.5% off new hardware |
| Premium | 10% off new hardware |
This applies to new equipment supplied by Hurst First during your active AMC term (subject to minimum project value of AED 5,000).
- Fault diagnosis and troubleshooting
- Configuration changes and optimization
- Firmware and software updates
- Remote support (phone / WhatsApp / email)
- System documentation and record keeping
- Integration assistance
- Hardware warranties (remain with manufacturer)
- Replacement of failed hardware
- New equipment installation or expansions
- Cabling or infrastructure not installed by us
- Damage caused by third parties
Supporting Existing Systems
If your system was installed by another company, we're happy to take it on—but we need to understand it first.
Initial Assessment
AED 500 + VAT. On-site evaluation of system and infrastructure. Written report within 2 business days. Fee fully refunded upon AMC activation.
Assessment Outcomes
Accepted for support (AMC begins), Accepted with conditions (minor remedial works needed), or Declined (system not supportable).
AMC Activation
Once accepted, your AMC term begins and you gain access to priority support and preferred pricing.
Thinking About an Upgrade?
Many clients start with an AMC to stabilize an existing system, then later upgrade to a fully Hurst First–designed solution.
When you upgrade, we can apply AMC credit toward your new project (subject to minimum project value of AED 5,000):
| Upgrade Timing | Available Credit |
|---|---|
| Within 6 months | Up to 100% of AMC value |
| Within 12 months | Up to 50% of AMC value |
| After 12 months | Up to 25% of AMC value |
Want to talk support?
Get in touch with Hurst First and we'll be happy to advise on the right option for your system.