Technical Guides
Platform-specific support guides, troubleshooting checklists, and technical resources. Use these guides to diagnose issues before requesting a support visit.
Many issues can be resolved with quick checks. Before requesting a support visit:
- Check if the issue affects all devices or just one
- Verify your internet connection is active (check router lights)
- Try restarting the affected device
- Check for any service outages with your ISP
Our Support Checklist walks through these steps in detail.
Support Guides
Step-by-step troubleshooting for common issues across different platforms.
Support Checklist
Quick checks to run before requesting a support visit. Covers internet, Wi-Fi, and device connectivity.
- Pre-visit diagnostics
- ISP checks
- Device troubleshooting
Wi-Fi Reliability
Our approach to reliable Wi-Fi and when upgrading your platform makes sense.
- Access point placement
- Wired backhaul
- Platform comparison
Network Diagnostics
Speed tests, ping tests, and connectivity checks to help diagnose network issues.
- Speed testing
- Latency checks
- Connection quality
Platform-Specific Guides
Troubleshooting guides for specific Wi-Fi and audio platforms we support.
TP-Link Deco
Troubleshooting steps for TP-Link Deco mesh systems including connectivity and setup issues.
- Mesh troubleshooting
- App configuration
- Node placement
Linksys Velop
Support guide for Linksys Velop mesh systems and common issues.
- Node connectivity
- Firmware updates
- Performance tuning
Sonos
Troubleshooting for Sonos speakers, grouping issues, and network configuration.
- Speaker grouping
- Network requirements
- App issues
Our Support Approach
- Support for systems we have installed
- Assistance with many third-party setups
- Honest advice on platform limitations
- Upgrade recommendations when appropriate
Where recurring issues persist despite troubleshooting, upgrading the Wi-Fi platform is often the most cost-effective long-term solution.
We can advise on whether repair or replacement makes more sense for your situation.
Still Need Help?
If these guides don't resolve your issue, get in touch and we'll help diagnose the problem.