Common Infrastructure Mistakes
Most 'technology problems' are actually infrastructure problems. Decisions made during the cabling and cabinet installation phase determine the reliability of your entire home system for years to come.
Common Pitfalls
These mistakes lead to intermittent faults, PoE issues, and system instability.
The Hidden Cost of Poor Documentation
If it isn't labelled, it isn't finished.
Unlabelled infrastructure increases long-term support costs and makes future upgrades risky:
- No Labelling: Finding a specific cable becomes a time-consuming diagnostic task.
- Mesh Obsession: Relying on wireless mesh instead of structured cabling in concrete buildings is a compromise that leads to inconsistent performance.
- Poor Ventilation: Equipment trapped in unventilated cupboards will fail prematurely.
Support Pricing & Warranty
We keep pricing clear and consistent so you know what to expect.
- Initial callout: AED 500 + VAT
- Labour: AED 350 per hour + VAT (charged by the hour)
- Out of hours: 200% labour rate (weekends, holidays, and 7 PM - 8 AM)
If the issue is resolved remotely, we will always do that first.
Warranty (Systems We Supply)
Where we supply the hardware, we provide a 12-month workmanship warranty (unless stated otherwise) and assist with manufacturer warranty claims.
Client-Provided Hardware
If the issue relates to hardware that we did not supply:
- Support is provided on a best-effort basis.
- We may recommend replacement rather than prolonged troubleshooting.
- We cannot warranty third-party equipment, existing cabling, or prior workmanship.
Dealing with infrastructure issues?
We specialize in auditing and fixing poorly installed cabling and cabinets.